Your hospital’s primary care group practice is performing below expectations – Why?  

"We wanted to communicate to our merger partner the importance of our primary care business – in spite of its disappointing performance. The Tompkins Group conducted a cost-effective analysis of the medical group and pinpointed the issues that are hampering its success. Their recommendations are a clear roadmap for improving its future performance."

After three years, the primary care practices that Community General Osteopathic Hospital had purchased were performing below the expectations of both the Hospital and the physicians. While financial losses were disappointing, even more alarming were patient satisfaction survey results. As the Hospital prepared to merge with a larger institution, its managers wanted to protect the viability of the primary care business by better understanding its issues.

CGOH asked The Tompkins Group to assess both the extent and the root causes of the medical group’s poor performance. The firm interviewed key physicians and managers and collected financial data, preparing analyses that compared the group’s financials and operating statistics to Medical Group Management Association (MGMA) benchmarks. In a summary report, five overarching issues were identified and key contributing factors were discussed. Most importantly, the firm offered recommendations for structural and operational changes that would be instrumental to a turnaround – and could be implemented either before or after the ownership transition.